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rohan patel 30rohan patel 30 

How to assign Task to a Queue using Record triggered flow

Hi !
I have a use case where I have to assign a task to a Queue using record triggered flow. Also show me how to notify user about task assignment and how a user can claim the queued task.

Please help me in this.

Thanks in advance !
Sai PraveenSai Praveen (Salesforce Developers) 
Hi Rohan,

Do you mean that when a Task is created irrespective of the fields it should be assigned to Queue using record triggered flow? 

What do you mean by notify to User? Is it notifying to Queue members?


Thanks,
 
rohan patel 30rohan patel 30
Hi Sai ,
yes,when a Task is created irrespective of the fields it should be assigned to Queue using record triggered flow.

if it is possible to notify the queue members that a task has been assigned to them.
Sai PraveenSai Praveen (Salesforce Developers) 
Hi Rohan,

Can you confirm the name of the queue you are using so implement the same in my org and share the flow.

Thanks,
 
SFDC12SFDC12
Hi rohan, 
yes it is possible using recordtrigger flow.

confirm the queue is created and the supoorted object is 'Task'

1.Get the queue name  and that queue comes from the group object
2.create a custom notification type in the org.
3.get the customnotification using get elemnet in flows either by developer name or customnotification id.
4.drag the action element and specify the custom notification id.

i hope this helps you. 


Thank you