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Tushar KumarTushar Kumar 

Difference between case escalation and case assignment

AnkaiahAnkaiah (Salesforce Developers) 
Hi Tushar,

or both of them the Order and Criteria (during the creation of Escalation and Assignment Rules) are same , so it doesn't matter much .
 
Coming to the differences between them .
 
Case Assignement Rule : You can specify whether you want this to be the active rule for  cases created manually and via the web and email.
 
Case Escalation Rule : You can just specify whether you want this to be the active escalation rule .
 
Case Assignement Rule :  You cannot Specify business hours criteria
 
Case Escalation Rule : You can Specify business hours criteria
 
Also for a Case Escalation Rule you can determine what field applies to your Age Over number of hours. Your Age Over setting can be based on the number of hours since:
 
A case was created
 
The case was created unless it has been modified; once modified, the case will never get escalated
 
The most recent time a case was modified
 
For example, if you choose Based on last modification time of the case and your Age Oversetting is 5, cases will get escalated 5 hours after the most recent last modified time and date as long as the case is open.
 
Also the order of execution for Salesforce matters here .
 
Salesforce processes rules in the following order:
 
Validation rules
 
Assignment rules
 
Auto-response rules
 
Workflow rules (with immediate actions)
 
Escalation rules . 

If this helps, Please mark it as best answer.

Thanks!!
Naveen KNNaveen KN
Case assignment - Set of rules defined to assign a newly created case to a particular user or a group 

Case escalation - Set of rules defined to escalate the case to take appropriate action. For example, the case owner has to take any action within 2 days of case creation. We create an escalation rule for this scenario.