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SandySandy 

Why Cant we access the MilestoneStatus field either on the Workflow or Process Builder or in formula field ?

As per current implementation, my Case Detailed page is pure custom and I have Entitlement Processes and Milestones in place. The thing is that I cant access the Milestone Status Icon field, but I can access the MilestoneStatus value. That value I need to populate into Custom Milestone Status Icon and using formula field I wants to show the Milestone Status Icon.
I got the reference here : https://help.salesforce.com/articleView?id=000171150&language=en_US&type=1

How can I approach to this implementation ?
VinayVinay (Salesforce Developers) 
Hi Sandy,

There is a limitation to Show Milestone Status Icon in Lightning.  Check below reference for same.

https://ideas.salesforce.com/s/idea/a0B8W00000GdXNKUA3/show-milestone-status-icon-in-lightning

Milestones on support records display one below of three statuses.
https://help.salesforce.com/s/articleView?id=sf.entitlements_milestones_statuses.htm&type=5

You cannot use formula field to populate based on picklist field as mentioned.

https://help.salesforce.com/s/articleView?id=000328436&type=1

Please mark as Best Answer if above information was helpful.

Thanks,
Robert A. EliasRobert A. Elias
I faced similar kind of issue last time, I am still searching for some proper solution Same issue still no fix to this.
I have an entitlement process with 7 milestones driven from changes in my sub status field. Had written a process builder to set the case milestone completed to be =now() when sub status changes to the next option. However this doesn't seem to work. Anyone has any experience in doing something similar without apex? FaceTime (https://www.ifacetimeapp.org/)

Thanks!