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ApexDev
Email-to-case doesn't works with Lightning Template
Hi Everyone! :)
Email-to-case doesn't work with Lightning Email Templates. I am using Flow and Email Alerts to send the emails to customers. Under Email tab on Case I can see only emails with Classic Template. The same situation with response from customer's email box. I can see only responses for Classic Templates, but not for Lightning.
Do you have any idea? :)
Email-to-case doesn't work with Lightning Email Templates. I am using Flow and Email Alerts to send the emails to customers. Under Email tab on Case I can see only emails with Classic Template. The same situation with response from customer's email box. I can see only responses for Classic Templates, but not for Lightning.
Do you have any idea? :)
Your system administrator will need to generate the Email-to-Case service address again
To do this, a Salesforce administrator needs to login and click:
In Salesforce Classic
Setup | Customize | Cases | Email-to-Case and step through setup using the new routing address procedure
In Lightning Experience
Gear Icon | Setup | search for Email-to-Case in Quick Find and step through setup using the new routing address procedure
For more on setting up a new routing address, please review Configure Routing Addresses for Email-to-Case and On-Demand Email-to-Case. (https://help.salesforce.com/s/articleView?id=customizesupport_configuring_routing_addresses.htm&type=5&language=en_US)
if you need any assistanse, Please let me know!!
Kindly mark my solution as the best answer if it helps you.
Thanks
Mukesh
All Answers
Can you elloborate more on this along with screenshots?
Thanks,
The problem is when flow is sending email, when I am using Email button, everything is saved
https://help.salesforce.com/s/articleView?language=en_US&type=1&id=000358726
Thanks,
Your system administrator will need to generate the Email-to-Case service address again
To do this, a Salesforce administrator needs to login and click:
In Salesforce Classic
Setup | Customize | Cases | Email-to-Case and step through setup using the new routing address procedure
In Lightning Experience
Gear Icon | Setup | search for Email-to-Case in Quick Find and step through setup using the new routing address procedure
For more on setting up a new routing address, please review Configure Routing Addresses for Email-to-Case and On-Demand Email-to-Case. (https://help.salesforce.com/s/articleView?id=customizesupport_configuring_routing_addresses.htm&type=5&language=en_US)
if you need any assistanse, Please let me know!!
Kindly mark my solution as the best answer if it helps you.
Thanks
Mukesh