Apex Code Development You need to sign in to do that
Don't have an account?
Bassamb Diallo Case owner for a certain profile not receiving email after case is closed
Hi Members,
We are using SF lightning.
A process Builder is used to send email (email alert) to the case owner and the contact on the case when the case is closed.
Contacts and Users with a certain profile are not receiving the email. Only users (then the contact on the case also) from one profile are receiving the email when case is closed.
In the SETUP/ Organization-Wide Addresses both profiles are selected. Email is verified.
I looked at the email log, there is no entry logged related to the issue.
Send email is flagged on the profile (see screenshot)
Any idea?
We are using SF lightning.
A process Builder is used to send email (email alert) to the case owner and the contact on the case when the case is closed.
Contacts and Users with a certain profile are not receiving the email. Only users (then the contact on the case also) from one profile are receiving the email when case is closed.
In the SETUP/ Organization-Wide Addresses both profiles are selected. Email is verified.
I looked at the email log, there is no entry logged related to the issue.
Send email is flagged on the profile (see screenshot)
Any idea?
As process Builder runs in system mode so there wont be any issue. Can you check if the process builder is getting invoked using debug logs.
Thanks,