when an internal requester goes to the googler portal and tries to add a "New Comment" on a closed case, there is an error message and they are unable to add a new comment.Error message="this case is already closed .please click the"new case"button.

June 1, 2022
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Swetha (Salesforce Developers)
HI lakshya,
Your ask is not clear. Can you elaborate on what you are trying to accomplish? Thx

June 1, 2022
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lakshya agrawal
I am saying that there is a status field on a case object, the status field is set to close. on closed status, the user tries an add a new comment so it needs to show the error message "this case is already closed .please click the"new case" button. Or you can refer from below image:-

June 1, 2022
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when an internal requester goes to the googler portal and tries to add a "New Comment" on a closed case, there is an error message and they are unable to add a new comment.Error message="this case is already closed .please click the"new case"button.

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