function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
fiona gentryfiona gentry 

How Task Showing Case Record Page when it is not shown in Edit page

Dear Folks,

Need to show  a flow validation message to restrict Task creation on Case for a particular Task Record Type.

Problem is I dont see a "New Task" available on Case Record page ,but when i open the Case record ,I see the "New Task" button and the picklist to select the Task,also i checked there is no explicit mention of Task related to Case object like Look up or Master detail except WhatId
can anyone explain how this New Task is shown up in Case page?
User-added image

Your response is highly appreciated

Regards
Fiona

PriyaPriya (Salesforce Developers) 
Hi Fiona,

can you confirm, if you are not seeing the NEW TASK button on case record detail page ?

Thanks
fiona gentryfiona gentry
I am seeing it,but when i click on edit Record page,I dont see the New Task button,wondering ,how it is showing in cas record page?