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banjugbanjug 

Save chat button value in offline chat

Hello,

I have two chat buttons on two different site that connect to the same SF org. When the agents are online the name of the button is saved in the chat transcript so that they can see which site the chat is coming from.

When the agents are offline the chat transcript is not created and the name of the button is not saved anywhere. So when they review the case there's not way to know which site the request is coming from.

Is there any way to save the chat button name or something similar to let the agents know which site the case has been created on?
MagulanDuraipandianMagulanDuraipandian
Banjug,
How the case is created? Are you using Offline Case form?
If yes, try to add some additional field to autopopulate the field.
--
Magulan Duraipandian
https://www.infallibletechie.com/
banjugbanjug
The cases are created automatically by the chat, everything is OOB, I created the chat via the "Chat with Customers" setup guide in Service Setup. I added the offline chat support option that generates a case without the related chat transcript where I could see the chat button id