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Jeremy Galgut 9
‘Check your Internet connection and try again’ error
Running a suite of Automated Test jobs, we have started getting the Salesforce message 'Check your internet connection and try again' at apparently random stages.
There's no evidence on our server that there's a problem with the internet connectivity and we don't get the error when going into Salesforce front end and reproducing what the Auto Test is doing. We have tried running the tests on a different Salesforce Org/Instance, but the problem is the same.
Although it's not impossible that the internet connection could be dropping out intermittently, I'm wondering if it is an accurate message or if the root cause is something else. Has anyone seen this message and if so what can be done to resolve it?
There's no evidence on our server that there's a problem with the internet connectivity and we don't get the error when going into Salesforce front end and reproducing what the Auto Test is doing. We have tried running the tests on a different Salesforce Org/Instance, but the problem is the same.
Although it's not impossible that the internet connection could be dropping out intermittently, I'm wondering if it is an accurate message or if the root cause is something else. Has anyone seen this message and if so what can be done to resolve it?
Hey Jeremy,
It will be difficult to say the root caue here without analysis. So it will be better you can raise a case with salesforce support for the better and fast solution.
Thanks & Regards,
Priya Ranjan
- Request limits: Salesforce imposes limits on the number of API requests you can make within a specified time frame (24 hours). If your automated tests are making a high number of API calls, you might hit these limits, leading to intermittent failures.
- Timeouts: If your automated tests are making long-running API calls or taking longer than expected to complete, they may time out, causing the error message. In this case, you might need to optimize your test suite or increase the timeout settings.
- Concurrent requests: Salesforce also limits the number of concurrent API requests. If your tests are running in parallel and making simultaneous API calls, you might run into these limits.
- Salesforce server issues: Sometimes, Salesforce servers might experience temporary issues that could affect your test runs. Keep an eye on Salesforce's trust site (https://trust.salesforce.com) to monitor any ongoing incidents or maintenance events.
To troubleshoot and potentially resolve the issue, consider the following steps:Hello,
The "Check your internet connection and try again" message in Salesforce during Automated Test jobs can be misleading. It's recommended to check other possible causes, such as API rate limits, session timeouts, or any temporary issues with Salesforce servers or services.
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Best regard,
The obvious resolution is to change browsers, but unfortunately, my company uses Google for business so I hope that this gets resolved.