There should be some field update once the case is reopened with email to case. Because it is not easy to track if the case is reopened with email to case or not.
Let me know if you face any issues.
If this solution helps, Please mark it as best answer.
There should be some field update once the case is reopened with email to case. Because it is not easy to track if the case is reopened with email to case or not.
Let me know if you face any issues.
If this solution helps, Please mark it as best answer.
Thanks,