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Drupal Entity Form and Case Assignment Rules
Hello,
We are using Drupal for a case submission form and after a recent update when the case is created it assigns the case to the defaul case owner instead triggering the Case Assignment Rule. The rules have been recently updated as well, but they are simplistic and and therefore shouldn't be bypassed.
Is there anything within Drupal where I can check to see what needs to be reviewed to ensure my rules are being triggered and not going to the default case owner?
Thanks,
Diavonna
We are using Drupal for a case submission form and after a recent update when the case is created it assigns the case to the defaul case owner instead triggering the Case Assignment Rule. The rules have been recently updated as well, but they are simplistic and and therefore shouldn't be bypassed.
Is there anything within Drupal where I can check to see what needs to be reviewed to ensure my rules are being triggered and not going to the default case owner?
Thanks,
Diavonna
Not sure how drupal settings are made for case assignment rules, can you check below steps mentioned
https://help.salesforce.com/s/articleView?id=000327973&type=1
Please mark as Best Answer if above information was helpful.
Thanks,