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AFTAB ALI 6AFTAB ALI 6 

what is Entitalment process in salesforce ?

VinayVinay (Salesforce Developers) 
Entitlement processes are timelines that include all the steps (or milestones) that your support team must complete to resolve support records like cases or work orders. Each process includes the logic necessary to determine how to enforce the correct service level for your customers.

https://help.salesforce.com/s/articleView?id=sf.entitlements_process_parent.htm&type=5
https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements/create-entitlement-process

You can find lot of references along with details online.

Please mark as Best Answer if above information was helpful.

Thanks,
Aishwarya Sute 6Aishwarya Sute 6
You can refer this link for Entitlement Process:
" https://cloudworks.ae/what-is-entitlement-process-in-salesforce/ "