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Manasa RatnalaManasa Ratnala 

Not able to see classic email templates

Hi,

All of a sudden I am not able to see classic email templates in both classic and lightning in sandbox. Anybody know the reason for this? Could someone provide solution for this if faced earlier.
Thanks in advance.
SwethaSwetha (Salesforce Developers) 
HI Manasa,
Can you try to update the value of "PermissionsEmailTemplateManagement" to true using Workbench on the affected user profile. 


>> Log in to Workbench (https://workbench.developerforce.com/) as system admin.
>>Navigate to SOQL queries and use the below query to pull the Id of the profile
SELECT Id,PermissionsEmailTemplateManagement FROM Profile WHERE Id = '00e3N000000SwbW'. //Replace Id with appropriate profile Id
Click on Id and then on Update to change the "PermissionsEmailTemplateManagement" to true
4. Confirm Update. This should expose the Email templates

If this information helps, please mark the answer as best. Thank you
Manasa RatnalaManasa Ratnala
Thanks Swetha,
But "PermissionsEmailTemplateManagement" is already set to true and still I can't see the templates
SwethaSwetha (Salesforce Developers) 
Is this specific to a sandbox or across all the sandboxes & production orgs?
Manasa RatnalaManasa Ratnala
Only in sandbox,, production and other orgs looks fine
Elizabeth Roemermann 10Elizabeth Roemermann 10
I've just noticed the same thing in our Sandbox environment and I just found this known issue Enhanced Letterhead Disabled in Org (https://trailblazer.salesforce.com/issues_view?id=a1p4V000002ykW1QAI) 

It states you need to log a case with Salesforce to resolve.