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I have a user who needs to see the edit/delete option on case related list when he opens an account
I need to add the delete option as well. I have given user the CRED permissions through a permission set even though the user cannot see the delete option.
Please suggest what else can I do to add the delete option.
Can you switch to lightning experience mode and check you have delete option or not?
Thanks!!
Delete action is not available in classic mode for some of the orgs.
Refer the below help article.
https://help.salesforce.com/s/articleView?id=sf.cases_delete.htm&type=5
Can you switch to lightning experience mode and check you have delete option or not?
If this helps, Please mark it as best answer.
Thanks!!