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Ragnar Lothbrok 7 How to show ,custom pop-up message on case transfer?
Hi there,
I have a requirement, in which i need to show a custom Pop-Up message with OK and Cancel button only -> whenever a case is transferred from CSR profile user to MSR profile user.
And if user clicks on OK button in pop-up it shoud proceed and complete the transfer of case ownership and If user clicks Cancel button then the process of transfer will stop.
Please assist me with this.
Any help is Appreciated. Thanks :)
I have a requirement, in which i need to show a custom Pop-Up message with OK and Cancel button only -> whenever a case is transferred from CSR profile user to MSR profile user.
And if user clicks on OK button in pop-up it shoud proceed and complete the transfer of case ownership and If user clicks Cancel button then the process of transfer will stop.
Please assist me with this.
Any help is Appreciated. Thanks :)
This is not possible through standard functionality.
You need to use entire custom page for case detail page.
Thanks!!
Thanks for the quick reponse.
But I wanna know how should i achieve this functionality to get this worked. can you help me out in this?