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BobPBobP 

Lightning Component app exchange whos viewing my record

I installed an app from the App Exchange that should allow users to see if another user is viewing a record at the same time. I can't seem to get this product to work and I keep getting the following error. 

The link to the app is Whos Viewing My Record (https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FKAhhUAH)

Does anyone know why thosd error occurs?
[PromiseRejection: Error: Invalid or missing utilityId `false`]
{anonymous}()@https://case-snow--ma.lightning.force.com/auraFW/javascript/EKaz_EreV5yXey4_N719Ng/aura_prod.js:930:238
He.e.$$lwcEventWrapper$$()@https://case-snow--ma.lightning.force.com/auraFW/javascript/EKaz_EreV5yXey4_N719Ng/aura_prod.js:1:4410