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Nancy Rodriguez 4 Pre-chat form
Hi,
I created a pre-chat form using snap-in for lightning experiece. I have the chat in the Lead object and I'm creating a new record with the pre-chat form fields if the entered email address does not exit in our org and is working properly. But I noticed that the new leads created throght the pre-chat form are being assigned to the "Automated Process" user. I'm trying to send through the pre-chat form a default OwnerId value, but is not working, all the values passed through the pre-chat form are correct but the Owner, is still creating the lead with the "Automated Process" as the Lead Owner.
Any idea how to accomplish this???
Thanks!
I created a pre-chat form using snap-in for lightning experiece. I have the chat in the Lead object and I'm creating a new record with the pre-chat form fields if the entered email address does not exit in our org and is working properly. But I noticed that the new leads created throght the pre-chat form are being assigned to the "Automated Process" user. I'm trying to send through the pre-chat form a default OwnerId value, but is not working, all the values passed through the pre-chat form are correct but the Owner, is still creating the lead with the "Automated Process" as the Lead Owner.
Any idea how to accomplish this???
Thanks!