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P 186P 186 

Contact Customer Support

when I am clicking in Contact Support Button in Community so i am getting this error.


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Khan AnasKhan Anas (Salesforce Developers) 
Hi,

Greetings to you!

According to the knowledge article: https://help.salesforce.com/articleView?id=000313002&language=en_US&type=1&mode=1 (https://help.salesforce.com/articleView?id=000313002&language=en_US&type=1&mode=1)

To resolve this error, a system administrator must enable Web-to-Case from Setup. For more, please review Set Up Web-to-Case for Guest Users (https://help.salesforce.com/articleView?id=rss_guest_users.htm&type=0%20%C2%A0%C2%A0).

To enable Web-to-Case from Setup
 
1. From Setup, enter Web-to-Case in the Quick Find box, then select Web-to-Case.
2. Select Enable Web-to-Case.
3. To ensure that guest users can log cases through contact support, from Setup, enter Communities in the Quick Find box, then select All Communities.
4. Select Builder next to the community you want your guest users to log cases via contact support.
5. Click the drop-down arrow next to your community name and select Community Management.
6. On the left-hand panel, click Administration.
7. Click Pages.
8. Click Go to Force.com.
9. On the Sites Detail page, click Edit.
10. Enable Guest Access to the Support API.
11. Add NewCase, or a custom quick action to add cases, to the Selected Quick Actions.
12. Click Save.

I hope it helps you.

Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.

Thanks and Regards,
Khan Anas
P 186P 186
Hi Anas Done this step like as you mention here but still Contact Support previous error is exist.