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Tony HerringtonTony Herrington 

Error: Task-Demo Call Task Layout: Cannot use field:WhatId in RelatedContent section

Hello all,

I am trying to install the Salesforce Lightning Open CTI Demo Adapter in one of our Orgs.  However, when I following the instructions on the page https://developer.salesforce.com/page/Lightning_Open_CTI I get an error saying "Task-Demo Call Task Layout: Cannot use field:WhatId in RelatedContent section".  This is the package I am trying to install: https://login.salesforce.com/packaging/installPackage.apexp?p0=04t41000000bSXh
I created a case with Salesforce and they directed me to the developer forums.

Here is the full error message:
Install Open CTI Lightning Demo Adapter
By salesforce

This app can't be installed.
There are problems that prevent this package from being installed.
(Task-Demo Call Task Layout) Cannot use field:WhatId in RelatedContent section. Task-Demo Call Task Layout: Cannot use field:WhatId in RelatedContent section.

App Name
Open CTI Lightning Demo Adapter
Publisher
salesforce
Version Name
Winter 2017
Version Number
1.0

Any ideas on how to resolve this issue so I can install it?