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Raj Grewal Linking Contact to Case Web Chat (LiveAgent)
I am implementing LIve Agent chat. What I noticed is that Case is created and Contact is created but Case and Contact are not linked. Both are linked to chat transcript., But when I naveigate to Case detail there is no contact linked.
We have Person Account Enabled in Org.
When I implement following trailhead in develiper org where is no Person Account enabled then I can see Case and Contact linked in Case detail page.
Link to trailhead
https://trailhead.salesforce.com/en/search?keywords=web%20chat%20basics
We have Person Account Enabled in Org.
When I implement following trailhead in develiper org where is no Person Account enabled then I can see Case and Contact linked in Case detail page.
Link to trailhead
https://trailhead.salesforce.com/en/search?keywords=web%20chat%20basics