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Edgar Pastor Case Thread ID
Is there any way to change the case thread? which is as follows:
"ref: _" & LEFT ($ Organization.Id, 5) & SUBSTITUTE (RIGHT (Organization.Id, 11), "0", "") & "._" & LEFT (Id, 5) & SUBSTITUTE (Left (RIGHT (Id, 10), 5), "0", "") & RIGHT (Id, 5) & ": ref"
"ref: _" & LEFT ($ Organization.Id, 5) & SUBSTITUTE (RIGHT (Organization.Id, 11), "0", "") & "._" & LEFT (Id, 5) & SUBSTITUTE (Left (RIGHT (Id, 10), 5), "0", "") & RIGHT (Id, 5) & ": ref"