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Soundar Raj PonpandiSoundar Raj Ponpandi 

How to get a status of live agent's status online / Offline ?


I would like to capture the lead from live agent chat, Now i am capturing the leads as well. But i would like to capture Offline lead also. So i wan't to capture a lead when a agent is in Offline. 

Can anyone please suggest me , How can i capture a lead available status in live chat ?