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Abby Stocker Flow based off of recipient interaction.
Hello! I have a request that I need a little assistance with. There are three emails in this string that will be sent out and they need to go out as follows-
EMAIL 1: Sent out on claim creation (Process created already via process builder.
EMAIL 2: Goes out automatically 24 hours after the claim was created (I will add this to the existing process builder)
EMAIL 3: Goes out 48 hours after the claim is created but CANNOT go out if any type of response has been made back to the case by the customer (HELP!).
How do I add in the logic that the third email does NOT go out if any response from the customer has come in? Thank you!
EMAIL 1: Sent out on claim creation (Process created already via process builder.
EMAIL 2: Goes out automatically 24 hours after the claim was created (I will add this to the existing process builder)
EMAIL 3: Goes out 48 hours after the claim is created but CANNOT go out if any type of response has been made back to the case by the customer (HELP!).
How do I add in the logic that the third email does NOT go out if any response from the customer has come in? Thank you!
Abby StockerOh, also, I need to capture the exact date/time the email was sent in custom fields so that I can use the fields/dates on a email template.