Apex Code Development You need to sign in to do that
Don't have an account?
Salesforce chat widget (agent facing) customization.
Hi,
We have implemented Salesforce Service cloud and Service Console for our customer care agents.
A few stakeholders recently went to a salesforce lead training and they saw the following picture:
Fig. 1
I looked at doing this declaritively and it's not possible. I submitted a ticket to salesforce premier success and they said it would be a custom development item.
I have done a substantial amount of research and can not find any development guide for agent facing widget customization. I have attemptedt o build an LWC which would leverage an ifram and call the widget during chat but due to an inability to find any documentation on the agent facing widget I did not get very far.
Could anyone help me get pointed in the right direction on how to acheive this.
Thanks in advance for your help.
Best,
Joe
We have implemented Salesforce Service cloud and Service Console for our customer care agents.
A few stakeholders recently went to a salesforce lead training and they saw the following picture:
Fig. 1
I looked at doing this declaritively and it's not possible. I submitted a ticket to salesforce premier success and they said it would be a custom development item.
I have done a substantial amount of research and can not find any development guide for agent facing widget customization. I have attemptedt o build an LWC which would leverage an ifram and call the widget during chat but due to an inability to find any documentation on the agent facing widget I did not get very far.
Could anyone help me get pointed in the right direction on how to acheive this.
Thanks in advance for your help.
Best,
Joe