Apex Code Development You need to sign in to do that
Don't have an account?
Reece Hancox Error ID: 992133791-66662 (-45531547)
Hey guys,
I am fairly new to salesforce and have been receiving this error while implementing a system into our businesses service cloud. What we are trying to do is the following:
Is anyone able to understand the below for me or help me if possible as i cannot seem to figure out what the issue is and why it is not working :(
CANNOT_EXECUTE_FLOW_TRIGGER : We can't save this record because the “Close case notification” process failed. Give your Salesforce admin these details. <b>An unhandled fault has occurred in this flow</b><br>An unhandled fault has occurred while processing the flow. Please contact your system administrator for more information. Error ID: 992133791-66662 (-45531547)
Flow Details
Flow API Name: Close_case_notification
Type: Record Change Process
Version: 9
Status: Active
Org: Allsee Technologies (00Db0000000KXns)
Flow Interview Details
Interview Label: Close_case_notification-9_InterviewLabel
Current User: Reece Hancox (0053z00000Ayy0q)
Start time: 06/12/2019 09:51
Duration: 0 seconds
How the Interview Started
Reece Hancox (0053z00000Ayy0q) started the flow interview.
Some of this flow's variables were set when the interview started.
myVariable_old = null
myVariable_current = Case (5003z000022k6j7AAA)
DECISION: myDecision
Outcome executed: myRule_1
Outcome conditions:
{!myVariable_current.ContactId} (null) Is null true
UPDATE_CASE_CONTACT (FLOWS): myRule_1_A1
Inputs:
case_id = {!myVariable_current.Id} (5003z000022k6j7AAA)
case_email = {!myVariable_current.Subject_Email__c} (Grant123> <grant@allsee-tech.com (mailto:grant@allsee-tech.com" style="color:#0563c1; text-decoration:underline)>)
I am fairly new to salesforce and have been receiving this error while implementing a system into our businesses service cloud. What we are trying to do is the following:
- To automatically assign a case to a customer the subject line of the email sent to the “support” email address should be the following format: “problem” - "email address”. This way even if the company name does not match what we have on Salesforce exactly it should assign it based on their email address.
- To automatically assign the case to the account owner add a read-only field. This way each sales person can login and check the progress of any cases assigned to their customers.
Is anyone able to understand the below for me or help me if possible as i cannot seem to figure out what the issue is and why it is not working :(
CANNOT_EXECUTE_FLOW_TRIGGER : We can't save this record because the “Close case notification” process failed. Give your Salesforce admin these details. <b>An unhandled fault has occurred in this flow</b><br>An unhandled fault has occurred while processing the flow. Please contact your system administrator for more information. Error ID: 992133791-66662 (-45531547)
Flow Details
Flow API Name: Close_case_notification
Type: Record Change Process
Version: 9
Status: Active
Org: Allsee Technologies (00Db0000000KXns)
Flow Interview Details
Interview Label: Close_case_notification-9_InterviewLabel
Current User: Reece Hancox (0053z00000Ayy0q)
Start time: 06/12/2019 09:51
Duration: 0 seconds
How the Interview Started
Reece Hancox (0053z00000Ayy0q) started the flow interview.
Some of this flow's variables were set when the interview started.
myVariable_old = null
myVariable_current = Case (5003z000022k6j7AAA)
DECISION: myDecision
Outcome executed: myRule_1
Outcome conditions:
{!myVariable_current.ContactId} (null) Is null true
UPDATE_CASE_CONTACT (FLOWS): myRule_1_A1
Inputs:
case_id = {!myVariable_current.Id} (5003z000022k6j7AAA)
case_email = {!myVariable_current.Subject_Email__c} (Grant123> <grant@allsee-tech.com (mailto:grant@allsee-tech.com" style="color:#0563c1; text-decoration:underline)>)