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aNsag LiveAgent availability check by live_agent_rest_estimated_wait_time Details are below
I need small support on this I currently have Omni Channel implementation. I have developed custom UI for Pre Chat and its working but proceeding further I need two things.
- How can I extract field value from pre-chat fields so I can pass Custom Button Id for estimated wait time call.
- Is there any way I can update the waiting screen just after startchat() method where it indicates queue position as I need to show estimated wait time replacing from the queue position method?