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Sachin Bhalerao 17Sachin Bhalerao 17 

Life Cycle of Service Cloud ?

Dear Team ,

Greetings !!!

Please let me know the Life cycle of Service cloud step-by-step . If case is not solved how it is escalated and what happened if case is not solved in mentioned time .

Thanks & Regards
Sachin Bhalerao
Devi ChandrikaDevi Chandrika (Salesforce Developers) 
Hi sachin,
Please refer below links which might help you in this
https://help.salesforce.com/articleView?id=service_cloud_def.htm&type=5
https://help.salesforce.com/articleView?id=support_agents_intro.htm&type=5)
https://focusonforce.com/service-cloud/salesforce-case-management/

Hope this helps you
If this helps kindly mark it as solved so that it may help others in future.

Thanks and Regards