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Sachin Bhalerao 17Sachin Bhalerao 17 

Life Cycle of Service Cloud ?

Dear Team ,

Greetings !!!

Please let me know the Life cycle of Service cloud step-by-step . If case is not solved how it is escalated and what happened if case is not solved in mentioned time .

Thanks & Regards
Sachin Bhalerao
Devi ChandrikaDevi Chandrika (Salesforce Developers) 
Hi sachin,
Please refer below links which might help you in this

Hope this helps you
If this helps kindly mark it as solved so that it may help others in future.

Thanks and Regards