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Swamy_ASHINI Change the Case ownership to Queue
I have created 4 queues for case object and assigned few users under each queue.
system admins are able to change the case owner to queue, but not non system admion users.
non system admin users have trasfer case and edit case access, they are able to transfer to other users but not queue.
when they search for the queue name it returns empty, any idea where it would have went wrong?
system admins are able to change the case owner to queue, but not non system admion users.
non system admin users have trasfer case and edit case access, they are able to transfer to other users but not queue.
when they search for the queue name it returns empty, any idea where it would have went wrong?
All Answers
Have you selected 'Queue' in dropdown while chage owner. normally transfer case and transfer record permission at profile level enable you to change case owner to user or queue.
Thanks
karthik
Yes, I have selected 'Queue' in the drop down and both 'transfer records' and 'transfer case' permissions are enabled in profile.
when I select 'Queue' in the drop down and search for queue name it shows nothing, but I have 4 queues available on case object.
User is able to change ownership to new user but not queue.
Under Lightning: go List View Controls > Sharing Settings
Under classic, Edit view > Restrict visibility
Confirm that it is for all users or select a relevant group.
Regards
Andrew
It is "Visible to all users (Includes partner and customer portal users)" .
Thanks for your response.