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Mats Mail-to-Case with lightning - composing new mail
I have built a custom Lightning page to mimic the old Agent Console that is being removed with Spring 20.
This was surprisingly easy to do and the result is rreally good. Except for the fact that the mail object containing all case emails, incoming and outgoing, is missing the button for composing a NEW email! There is a drop-down with links to Forwarding and Replying only.
We are using "On-Demand-Email to Case" with no problems since 10 years with no problems.
Salesforce can't just have "forgotten" that functionality so what am I doing wrong?
This was surprisingly easy to do and the result is rreally good. Except for the fact that the mail object containing all case emails, incoming and outgoing, is missing the button for composing a NEW email! There is a drop-down with links to Forwarding and Replying only.
We are using "On-Demand-Email to Case" with no problems since 10 years with no problems.
Salesforce can't just have "forgotten" that functionality so what am I doing wrong?