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Rachel ThibodauxRachel Thibodaux 

FormAssembly


We have a FormAssembly account that we use to create Sign Up forms for our volunteers. We have a custom multi picklist field called Areas of Interest. When a person signs up to volunteer at one of our programs, that becomes one of their Areas of Interest. The problem is that when that information in transferred over to Salesforce, anything already in the Areas of Interest field for that particular person is overwritten. For example, we have a program called Emily House and a program called Stella Maris. Say that someone had Emily House as an Area of Interest in their Salesforce contact. If they went and signed up to volunteer at Stella Maris, the Area of Interest field in their Salesforce contact would then be updated to have only Stella Maris as opposed to Emily House and Stella Maris. I’ve contacted FormAssembly, and they said the only thing that can be done on their end would be to use the Salesforce Prefill Connector which is only available with an upgraded version of FormAssembly. The next level up from our current FormAssembly version more than triples what we pay a month, so that’s not an option. I was wondering if anyone knew of a rule I can write on the Salesforce end to fix this issue. Thank you!