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rrosenzweig
Salesforce CTI with Asterisk PBX
Hello,
I want to integrate Salesforce with Asterisk PBX but i am having a hard time finding what system should i use for this, because all the posts i have seen are like 9 years old.
First of all i need that this integration works in South America.
Secondly i would need that this integration requires the least configuration from Asterisk PBX.
Suggestions are welcome
Thank you for your answers
Best regards
Rodrigo
You should go with https://github.com/developerforce/open-cti-demo-adapter
This is open salesfroce CTI adapter which can be used to create a connection between salesforce and 3rd party CTI tool. I have made 4 application using this and are on appexchange.
If this is not possible, then then look at https://www.tenfold.com/cti/salesforce-with-asterisk, this might help but it comes with some price.
Thanks,
Nikhil
Please mark this as best answer if you find my answer's helpful.
Estoy en una similar situacion que la tuya. Lograste encontrar una solución?. Estoy en sudamerica y tengo un cliente que requiere comprar una central telefonica (no muy costosa) que tenga integracion/conector "nativo" con Salesforce. En ultimo caso podrian comprar una central telefonica y ver de obtener un conector por separado para ASTERIK u otra. Gracias de antemano por tu ayuda! (Por favor, me puedes escribir a jaime.macias@pracso-profit.com )
Thanks in advance for your help!