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Ashish Gupta 238Ashish Gupta 238 

App Launcher is not visible in Salesforce mobile App

trying to understand what could be the reason behind the app launcher not showing up in Salesforce Mobile App in Production.
It does show up in our Sandbox. 
Does any one have any idea ?
Christan G 4Christan G 4
Hi Ashish, I just checking your settings within Setup -> Manage Apps -> App Menu and Setup -> Mobile Administration -> Salesforce Navigation.
Ashish Gupta 238Ashish Gupta 238
Hi, 
Thanks for the quick response. I do not see Manage Apps/Mobile Administration option under Setup. 
There is a Salesforce Navigation option available under Mobile Apps but I am almost certain that is only for Mobile Only App in App Launcher. 
My concern is that I am not even able to see App Launcher in Mobile App. 
Christan G 4Christan G 4
Hi Ashish, I researched with Setup further and noticed that it may be associated to the permissions set within your profile. If possible, please go to your profile -> Clicked on Assigned Apps -> Ensure that the visible checkbox next to "App Launcher" checked
Christan G 4Christan G 4
Please note that all users with your profile will experience this change if you do check the visible checkbox. If other users shouldn't have access to the App Launcher, then please create a permission set instead to give access to you only.
Ashish Gupta 238Ashish Gupta 238
Unfortunately I do not see an App listed as "App Launcher" under Profile -> Assigned Apps. 
 
Ashish Gupta 238Ashish Gupta 238
I think If I create a lightning App with just one tab "App Launcher" then I'd be able to see that under Profile -> Assigned Apps. 
but I do not want to create an app just for the App Launcher. What I understand from the Salesforce documentation is the App Launcher should be visible by default on Mobile App on/after Winter 20. 
Ashish Gupta 238Ashish Gupta 238
UPDATE

I was able to resolve issue by checking "New Salesforce Mobile App" under Profile for the user. It looks like the App Launcher is only visible for the new Salesforce Mobile App
Christan G 4Christan G 4
Awesome! I knew it something to do with a setting regarding permissions. I am happy you were able to resolve your issue. I hope you have a wonderful day. 
rich mad 7rich mad 7
You can try to download apk file on aptoide (https://apkrapido.com/aptoide/) then install to your mobile
Prachi Gadewar 5Prachi Gadewar 5
Hello @Ashish Gupta

Can you pleas tell me where to find the setting "New Salesforce Mobile App" under Profile for the user?

KR
Prachi
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