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Matthew Hayes 46Matthew Hayes 46 

Closed Status not showing up in Cases

Can anyone shed some light on this issue?  We noticed that Closed was not showing up as a case status anymore on our cases.  I have checked the field and all the values are there.  I also checked the support processes's and all of them have the status Closed in the available column.  Not sure what I am missing, but it is extremely frustrating as our support agents can't close cases.
Best Answer chosen by Matthew Hayes 46
Maharajan CMaharajan C
Hi Mathew,

Please check the Support Settings. In Support setting Show Closed Statuses in Case Status Field have to enabled.

Setup > Case > Support Settings > Show Closed Statuses in Case Status Field

User-added image

Thanks,
Maharajan.C
 

All Answers

Maharajan CMaharajan C
Hi Mathew,

Please check the Support Settings. In Support setting Show Closed Statuses in Case Status Field have to enabled.

Setup > Case > Support Settings > Show Closed Statuses in Case Status Field

User-added image

Thanks,
Maharajan.C
 
This was selected as the best answer
Matthew Hayes 46Matthew Hayes 46
Thank you!

I also was wondering if it is best practice to migrate to the close quick action.  If so where do I create that?  I was looking in setup and it was not intuitive.