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Heiko Kramer How to prevent case flooding?
Hi guys,
we have a finding from a penetration test .. a customer community user could flood our production queues with auto-generated cases by capturing the case-opening link and re-send it over and over again.
The tester's recommendation is to limit the ammount of cases which can be created by a user OR to use a capture when a certain amount of cases has been opened in a certain time.
Where to start with this?
Where/How would I implement such a limit / capture?
Case trigger?
Is there any way to manage this declarative in setup?
Does anyone know a good example article / blogpost on this topic?
Thanks and regards,
Heiko
we have a finding from a penetration test .. a customer community user could flood our production queues with auto-generated cases by capturing the case-opening link and re-send it over and over again.
The tester's recommendation is to limit the ammount of cases which can be created by a user OR to use a capture when a certain amount of cases has been opened in a certain time.
Where to start with this?
Where/How would I implement such a limit / capture?
Case trigger?
Is there any way to manage this declarative in setup?
Does anyone know a good example article / blogpost on this topic?
Thanks and regards,
Heiko