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Sean GibsonSean Gibson 

Custom Field Which Acts as Timer

Within my org, I have various case statuses:
  • With Us: Awaiting Manual Allocation
  • With Customer: Awaiting BACS Details
  • With Customer: Awaiting Information (Excl Tickets)
  • With Customer: Awaiting Tickets
  • With HQ: Awaiting Internal Investigation
  • With HQ: Awaiting Non Voucher Compensation
  • With Us: Action Required
  • With Us: Awaiting Non Voucher Compensation
  • With Us: Rework Required
  • With Us: Verify Ticket
  • With Us: Resolved
  • With Us: Case Under investigation
  • With Us: Pending Compensation Approval
I am required to calculate the total duration of time each case is at a “With Customer” status
The cases statuses are updated manually by call centre users, there is no structured process around the flow of cases, with the exception that each case starts at “With Us: Awaiting Manual Allocation” and ends with “With Us: Resolved”

Apprecaite any help which can be offered here
AbhishekAbhishek (Salesforce Developers) 
Hi,

It's a complete requirement and there is no blog or article that will help you to fulfill it.

Please feel free to reach out to the accelerator team who can give you the idea of how you can implement according to your business requirement if you have the premier success plan.

Please find the details on how to request for an accelerator:https://help.salesforce.com/articleView?id=000337601&type=1&mode=1

Otherwise,I would request you to reach out to your Account Executive If you wish to upgrade to Premier Support please contact your Account Executive.