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Sreekanth Naraboina how can we avoid multi threading in social customer service?
it sounds like we have enabled multi-threading for Social Customer Service. However, as a result, you are seeing row lock errors when the same Social Persona publishes multiple posts in rapid succession?If so, row lock errors are expected in this scenario how can we avoid?
Follow the below article,
https://blog.mirketa.com/is-race-condition-myth-in-salesforce/
It might answer your query.
Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.
Regards,
Salesforce Support.