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Hermann Oure 6 case status backlog report
Hello,
I would like to create a backlog report / dashboard that compare the number of cases that are (In progress / escalated) against the number of cases closed on a daily basis.
My cases status are as follow:
New
In progress
Escalated
Closed
I have created a dashboard showing me the correct record count but I am unable to sort it by date.
And when trying with a case history report. I am unable to have the correct record count for In progress / Escalated / Closed cases.
Ideally, I am trying to have a backlog report showing my cases
In progress
Escalated
Closed
Something similar to the report below but instead of created / closed, I need to be able to show: In progress - Escalated - Closed
Any pointers on how I could create this type of report / dashboard?
Thank you,
Hermann
I would like to create a backlog report / dashboard that compare the number of cases that are (In progress / escalated) against the number of cases closed on a daily basis.
My cases status are as follow:
New
In progress
Escalated
Closed
I have created a dashboard showing me the correct record count but I am unable to sort it by date.
Ideally, I am trying to have a backlog report showing my cases
In progress
Escalated
Closed
Something similar to the report below but instead of created / closed, I need to be able to show: In progress - Escalated - Closed
Thank you,
Hermann