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raphael dahanraphael dahan 

Live agent Settings is not displaying in setup

I am wondering what should I do to see the Live agent Settings in setup.
I have a devloper edition creted after 2012 and this setup is not displaying even in classic.

https://support.desk.com/customer/en/portal/articles/2927507-how-to-implement-live-agent?b_id=16915
Best Answer chosen by Swetha (Salesforce Developers) 
SwethaSwetha (Salesforce Developers) 
HI Raphael,

"Chat" is the New Name for Live Agent after Summer'19 release. 
Reference: https://releasenotes.docs.salesforce.com/en-us/summer19/release-notes/rn_chat.htm

To enable Chat,

1. From Setup, enter Chat Settings in the Quick Find box, then select Chat Settings.
2. Select Enable Chat.
3. Click Save.

Reference: https://help.salesforce.com/articleView?id=live_agent_enable.htm&type=5

Please mark this answer as best if it helps so that others facing same issue will find it useful.

Thanks

All Answers

SwethaSwetha (Salesforce Developers) 
HI Raphael,

"Chat" is the New Name for Live Agent after Summer'19 release. 
Reference: https://releasenotes.docs.salesforce.com/en-us/summer19/release-notes/rn_chat.htm

To enable Chat,

1. From Setup, enter Chat Settings in the Quick Find box, then select Chat Settings.
2. Select Enable Chat.
3. Click Save.

Reference: https://help.salesforce.com/articleView?id=live_agent_enable.htm&type=5

Please mark this answer as best if it helps so that others facing same issue will find it useful.

Thanks
This was selected as the best answer
SwethaSwetha (Salesforce Developers) 
Also, the link you have shared has outdated information. Please ensure to follow salesforce standard documentation provided below

https://help.salesforce.com/articleView?id=live_agent_set_up_basic_implementation.htm&type=5
raphael dahanraphael dahan
Thanks Swetha, 
I pass hours trying to set up it with those links, missing lot of informations and steps.
I would recomand this one : https://trailhead.salesforce.com/en/content/learn/projects/set-up-the-service-console/set-up-web-chats-for-your-console
Nikolajs Mitjuls 3Nikolajs Mitjuls 3
I have same issue.
Official documentation - https://help.salesforce.com/articleView?id=sf.live_agent_enable.htm&type=5
I have - Organization EditionEnterprise Edition
User Licenses - Salesforce    Active
Feature Licenses - Service Cloud User    Active
but I dont have - From Setup, enter Chat Settings in the Quick Find box, then select Chat Settings.
Also, I don`t have Chat with Customers in Service setup.

Do I miss something?

Thank you in advance.
 
shahul mt 2shahul mt 2

Hi @Nikolajs Mitjuls 3

I am having the same issue , do you able to figure it out ?

Cannot see the Chat settings , is there any additional license required ?

Thanks
Alekhya Sripada 3Alekhya Sripada 3
Hi Nikolajs Mitjuls 3 and shahul mt 2

In order to view Chat Settings, you would need CHAT USER LICENSES.

You need to reach out to the Account Executives/Manager to acquire those licenses.

Thank you!