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Filipe NascimentoFilipe Nascimento 

OAuth error in specific instances

Hi there!

We have an app integrated with Salesforce CRM, that had been working perfectly for the last three years.

However, in the last weeks some customers started to complain about an OAuth Error:

We can't authorize you because of an OAuth Error. 1800: There was a problem in setting up your remote access

We started to investigate this issue and noticed that it only happens with customers in the instance NA174. It might be a coincidence, but we tested with some different accounts and instances (NA111 and NA81) but the error only happens with NA174.

Does anyone know if it could be really related to the instance? Or there are other specific account settings that prevents the OAuth flow to work properly?

Below, a screenshot of the error (in Portuguese)

Thanks in advance

User-added image

AnudeepAnudeep (Salesforce Developers) 
Hi Filipe, 

Does this help?

https://help.salesforce.com/articleView?id=000334275&language=en_US&type=1&mode=1

Anudeep
Filipe NascimentoFilipe Nascimento

Hi Anudeep, thanks for the reply.


Does this article solutions aimed only for mobile apps? I'm asking because I forgot to specify that I have a web app integrated with Salesforce, not a mobile app. 

 

Thank you!