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Amrita SolankiAmrita Solanki 

how to escalate case if it is not resolved in 2 mins

Hi All,

Can you please tell me i have a requirement in which i have to escalate case to next level in my case management if it is not resolve in 2min ?

Thanks
Amrita
 
AbhishekAbhishek (Salesforce Developers) 
Hi Amrita,

Go through the below blogs which might answer your query,

https://success.salesforce.com/answers?id=9063A000000lFKyQAM

https://success.salesforce.com/answers?id=9063A000000lFIOQA2

Thanks.