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Samuel Robert 15 unable to create knowledge Article through Process builder
Hi,
0
I was trying to create a New knowledge Article through Process builder, When a case status is set to validated.
As a part of creation We are referencing Case custom and standard fields to knowledge article custom and standard field.
I do have knowledge user permission in my user record.
But, still when I created case and set status to Validated it did not created the Article. I do checked for the required Knowledge fields and made sure they are populated on create new record process.
please advise what Iam missing here
Thanks,
0
I was trying to create a New knowledge Article through Process builder, When a case status is set to validated.
As a part of creation We are referencing Case custom and standard fields to knowledge article custom and standard field.
I do have knowledge user permission in my user record.
But, still when I created case and set status to Validated it did not created the Article. I do checked for the required Knowledge fields and made sure they are populated on create new record process.
please advise what Iam missing here
Thanks,
Greetings!
Can you please try to capture the debug logs when the process builder fires to see,what might be causing the issue.Also,please make sure that you have set the high debug level on the Workflow on the debug trace.
Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future.
Warm Regards,
Shirisha Pathuri
I did debug logs ,however, do not see any error message. Please find the process builder image and the debug logs.
48.0 APEX_CODE,DEBUG;APEX_PROFILING,DEBUG;CALLOUT,DEBUG;DB,DEBUG;NBA,INFO;SYSTEM,DEBUG;VALIDATION,DEBUG;VISUALFORCE,DEBUG;WAVE,INFO;WORKFLOW,DEBUG 14:01:19.0 (777200)|USER_INFO|[EXTERNAL]|0053O000000PVVH|samuel.robert@lntinfotech.com-cte.int|(GMT+02:00) Central European Summer Time (Europe/Paris)|GMT+02:00 14:01:19.0 (855674)|EXECUTION_STARTED 14:01:19.0 (862610)|CODE_UNIT_STARTED|[EXTERNAL]|Flow:Case 14:01:19.0 (1161367)|CODE_UNIT_FINISHED|Flow:Case 14:01:19.0 (1174365)|EXECUTION_FINISHED 14:01:19.7 (7397141)|USER_INFO|[EXTERNAL]|0053O000000PVVH|samuel.robert@lntinfotech.com-cte.int|(GMT+02:00) Central European Summer Time (Europe/Paris)|GMT+02:00 14:01:19.7 (16574650)|SOQL_EXECUTE_BEGIN|[43]|Aggregations:0|SELECT Name FROM Map_Object__c 14:01:19.7 (24961147)|SOQL_EXECUTE_END|[43]|Rows:0 14:01:19.25 (25491658)|CUMULATIVE_LIMIT_USAGE 14:01:19.25 (25491658)|CUMULATIVE_LIMIT_USAGE_END 14:01:19.29 (29084757)|CODE_UNIT_STARTED|[EXTERNAL]|01q57000000oMU8|OnCaseOwnerChanged on Case trigger event BeforeUpdate|__sfdc_trigger/OnCaseOwnerChanged 14:01:19.30 (30099204)|CUMULATIVE_LIMIT_USAGE 14:01:19.30 (30099204)|LIMIT_USAGE_FOR_NS|(default)| 14:01:19.30 (30099204)|CUMULATIVE_LIMIT_USAGE_END 14:01:19.57 (57434262)|CODE_UNIT_STARTED|[EXTERNAL]|Validation:Case:5003O000002XusG 14:01:19.57 (57463193)|VALIDATION_RULE|03d2p000000V1o3|Asset_not_mandatory 14:01:19.57 (57861663)|VALIDATION_FORMULA|and( TEXT(PSE_Case_Type__c) = "Technical Issue", TEXT(PSE_Product_Range__c)!= "Engineless", ISBLANK(AssetId), or( RecordType.DeveloperName = "Case_for_PSE", RecordType.DeveloperName = "Edit_for_PSE_Case_Report" ))|RecordType.DeveloperName=Edit_for_PSE_Case_Report , PSE_Product_Range__c=Engineless , PSE_Case_Type__c=Technical Issue , AssetId=null 14:01:19.57 (57875166)|VALIDATION_PASS 14:01:19.57 (57878589)|VALIDATION_RULE|03d57000000XzFJ|AW_DOA_Status_Change 14:01:19.57 (63817975)|VALIDATION_FORMULA|AND( OwnerId = '00557000006lC4O', $User.Id <> '00557000006lC4O',ISCHANGED(Status), OR( RecordType.Id = '01257000000t0wV', RecordType.Id = '01257000000t108', RecordType.Id = '01257000000kgyW', RecordType.Id = '01257000000t0rL') )|Status=Validated , OwnerId=00G2p000009OPVs , $User.Id=0053O000000PVVH , RecordType.Id=01257000000BgEG 14:01:19.57 (63840944)|VALIDATION_PASS 14:01:19.57 (63845019)|VALIDATION_RULE|03d57000000ItfN|AW_Proven_Product_Safety_checked 14:01:19.57 (64049910)|VALIDATION_FORMULA|AND( AW_Potential_Product_Safety__c = FALSE, AW_Proven_Product_Safety__c = TRUE )|AW_Potential_Product_Safety__c=0 , AW_Proven_Product_Safety__c=0 14:01:19.57 (64058632)|VALIDATION_PASS 14:01:19.57 (64061911)|VALIDATION_RULE|03d57000000Abrs|check_others_selected 14:01:19.57 (64339742)|VALIDATION_FORMULA|AND(ISPICKVAL( Product_Picklist__c , 'Others'), ISBLANK( Others_Product__c ))|Product_Picklist__c=null , Others_Product__c=null 14:01:19.57 (64349027)|VALIDATION_PASS 14:01:19.57 (64352298)|VALIDATION_RULE|03d57000000Xz6W|Claim_Approval_Status_Change 14:01:19.57 (64486553)|VALIDATION_FORMULA|AND(RecordType.Id = '01257000000catM', NOT(ISPICKVAL(Status, 'New')))|Status=Validated , RecordType.Id=01257000000BgEG 14:01:19.57 (64494301)|VALIDATION_PASS 14:01:19.57 (64497368)|VALIDATION_RULE|03d57000000AbwZ|DeliveryN_8_digits 14:01:19.57 (64608291)|VALIDATION_FORMULA|AND( RecordTypeId = '012570000003JE3', LEN(Delivery_N_Packing__c) <> 8 )|RecordTypeId=01257000000BgEG , Delivery_N_Packing__c=null 14:01:19.57 (64616066)|VALIDATION_PASS 14:01:19.57 (64619524)|VALIDATION_RULE|03d57000000Abwa|DeliveryN_starts_by_83_or_84_or_85_86 14:01:19.57 (64752675)|VALIDATION_FORMULA|AND( RecordTypeId = '012570000003JE3', NOT(BEGINS (Delivery_N_Packing__c, "83")), NOT(BEGINS (Delivery_N_Packing__c, "84")), NOT(BEGINS (Delivery_N_Packing__c, "85")), NOT(BEGINS (Delivery_N_Packing__c, "86")) )|RecordTypeId=01257000000BgEG , Delivery_N_Packing__c=null 14:01:19.57 (64760776)|VALIDATION_PASS 14:01:19.57 (64763889)|VALIDATION_RULE|03d57000000Abwb|Length 14:01:19.57 (64851105)|VALIDATION_FORMULA|AND( RecordTypeId = '012570000003JE3', LEN(TEXT(CTE_Order_N__c)) <> 6 )|RecordTypeId=01257000000BgEG , CTE_Order_N__c=null 14:01:19.57 (64857886)|VALIDATION_PASS 14:01:19.57 (64860953)|VALIDATION_RULE|03d57000000Abyt|Missing_Wrong_Part_Validation 14:01:19.57 (65067314)|VALIDATION_FORMULA|AND( OR( TEXT(Type_of_Failure_Claim__c) = "Missing part", TEXT(Type_of_Failure_Claim__c) = "Wrong part" ), OR( RecordTypeId = "01257000000t0rL", RecordTypeId = "01257000000t0wV" ), ISBLANK(Adress_where_to_send_parts_if_required__c) )|Adress_where_to_send_parts_if_required__c=null , RecordTypeId=01257000000BgEG , Type_of_Failure_Claim__c=null 14:01:19.57 (65079165)|VALIDATION_PASS 14:01:19.57 (65082277)|VALIDATION_RULE|03d57000000MozI|No_Product_Safety 14:01:19.57 (65185184)|VALIDATION_FORMULA|AND( AW_No_Product_Safety__c == TRUE, AW_Potential_Product_Safety__c == TRUE )|AW_Potential_Product_Safety__c=0 , AW_No_Product_Safety__c=0 14:01:19.57 (65192106)|VALIDATION_PASS 14:01:19.57 (65195165)|VALIDATION_RULE|03d570000006ftb|Quantity_not_equals_0_or_1 14:01:19.57 (65386876)|VALIDATION_FORMULA|AND( OR( RecordType.Id = "01257000000t108", RecordType.Id = "01257000000kgyW", RecordType.Id = "01257000000t0rL", RecordType.Id = "01257000000t0wV" ), AND( Quantity__c <> 0, Quantity__c <> 1 ), ISBLANK( Multiple_serial_number__c) )|Multiple_serial_number__c=null , Quantity__c=1 , RecordType.Id=01257000000BgEG 14:01:19.57 (65396266)|VALIDATION_PASS 14:01:19.57 (65399261)|VALIDATION_RULE|03d570000006fvw|Spare_Parts_Future_Date 14:01:19.57 (65679856)|VALIDATION_FORMULA|$RecordType.Name = "Case for Parts Deliveries Claim" && Date_of_the_issue__c >TODAY()|$RecordType.Name=Edit for PSE Case Report , Date_of_the_issue__c=null 14:01:19.57 (65690376)|VALIDATION_PASS 14:01:19.57 (65693857)|VALIDATION_RULE|03d57000000AbwY|Close_Case_CRC_Team_Delivery_Spare_Parts 14:01:19.57 (65945703)|VALIDATION_FORMULA|$RecordType.Name = "Case for Parts Deliveries Claim" && ISCHANGED(Status) && ISPICKVAL(Status,"Closed") && $User.Id <> "00557000006rOhF" && $User.Id <> "005D0000003ym5E" && $User.Id <> "005D0000003ym8D" && $User.Id <> "005D0000003ymGq" && $User.Id <> "005D0000003ymDh" && $User.Id <> "005570000088zlv" && $User.Id <> "00557000006lC4O" && $User.Id <> "005D0000001zj1o" && $User.Id <> "0055700000866AW" && $User.Id <> "0052p000009sWlQ" && $User.Id <> "005D0000002munk"|Status=Validated , $RecordType.Name=Edit for PSE Case Report , $User.Id=0053O000000PVVH 14:01:19.57 (65958982)|VALIDATION_PASS 14:01:19.57 (65962081)|VALIDATION_RULE|03d2p000000V1nF|eTech_Alarm_Code 14:01:19.57 (66392809)|VALIDATION_FORMULA|(RecordType.Id = "01257000000BgEF" || RecordType.Id = "01257000000BgEG") && TEXT(PSE_Case_Type__c) = "Technical Issue" && (((TEXT(PSE_Product_Range__c) = "LCV" || TEXT(PSE_Product_Range__c) = "Truck") && ISBLANK( Alarm_Code_LCV_Truck__c )) || (TEXT(PSE_Product_Range__c) = "Trailer" && ISBLANK(Alarm_Code_Trailer__c)) || (TEXT(PSE_Product_Range__c) = "Engineless" && ISBLANK(Alarm_Code_Engineless__c)))|PSE_Product_Range__c=Engineless , PSE_Case_Type__c=Technical Issue , RecordType.Id=01257000000BgEG , Alarm_Code_Trailer__c=null , Alarm_Code_LCV_Truck__c=null , Alarm_Code_Engineless__c=0AAV0AAX 14:01:19.57 (66409506)|VALIDATION_PASS 14:01:19.57 (66413029)|VALIDATION_RULE|03d2p000000V1nG|e_Tech_Cases_Status_Update 14:01:19.57 (66901127)|VALIDATION_FORMULA|AND( OR( AND( ISCHANGED(Status), Text(Status) = "Closed"), AND( ISCHANGED(Status), Text(Status) = "On going"), AND( ISCHANGED(Status), Text(Status) = "Solution provided") ), NOT($Permission.Unlock_e_Tech_Cases), TEXT(Type_of_report__c) = "e-Tech" )|Status=Validated , Type_of_report__c=e-Tech , $Permission.Unlock_e_Tech_Cases=null 14:01:19.57 (66915186)|VALIDATION_PASS 14:01:19.57 (66918426)|VALIDATION_RULE|03dD00000006aTi|Order_mandatory_if_order_inquiry 14:01:19.57 (67091933)|VALIDATION_FORMULA|ISPICKVAL(Category__c, 'Order inquiry') && ISBLANK(Order__c)|Category__c=null , Order__c=null 14:01:19.57 (67101165)|VALIDATION_PASS 14:01:19.7 (183758576)|SOQL_EXECUTE_BEGIN|[90]|Aggregations:0|SELECT Name FROM Map_Object__c 14:01:19.7 (190019613)|SOQL_EXECUTE_END|[90]|Rows:0 14:01:19.190 (190333249)|CUMULATIVE_LIMIT_USAGE 14:01:19.190 (190333249)|LIMIT_USAGE_FOR_NS|(default)| 14:01:19.190 (190333249)|CUMULATIVE_LIMIT_USAGE_END 14:01:19.193 (193907023)|CODE_UNIT_STARTED|[EXTERNAL]|01q57000000N8GW|TR03_Case on Case trigger event AfterUpdate|__sfdc_trigger/TR03_Case 14:01:19.193 (196111808)|SOQL_EXECUTE_BEGIN|[8]|Aggregations:0|SELECT id, CaseId, UserOrGroupID FROM CaseShare WHERE CaseId = :tmpVar1 14:01:19.193 (201378124)|SOQL_EXECUTE_END|[8]|Rows:3 14:01:19.193 (202058365)|SOQL_EXECUTE_BEGIN|[59]|Aggregations:0|SELECT id FROM User WHERE (isActive = TRUE AND Id IN :tmpVar1) 14:01:19.193 (207379403)|SOQL_EXECUTE_END|[59]|Rows:1 14:01:19.208 (208535461)|CUMULATIVE_LIMIT_USAGE 14:01:19.210 (210896040)|CODE_UNIT_STARTED|[EXTERNAL]|Workflow:Case 14:01:19.210 (218923677)|WF_RULE_EVAL_BEGIN|Assignment 14:01:19.210 (218950663)|WF_SPOOL_ACTION_BEGIN|Assignment 14:01:19.210 (218975658)|WF_ACTION|. 14:01:19.210 (218990356)|WF_RULE_EVAL_END 14:01:19.210 (219012011)|WF_RULE_EVAL_BEGIN|Workflow 14:01:19.210 (219067524)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|Product Safety AW/DOA|01Q57000000Me4W|ON_CREATE_ONLY|0 14:01:19.210 (219089333)|WF_RULE_NOT_EVALUATED 14:01:19.210 (219099400)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|Spare_Parts_Status_Update30157000000LTFI|01Q57000000llk5|ON_RECURSIVE_UPDATE|0 14:01:19.210 (219306200)|WF_FORMULA|Formula:ENCODED:[treatNullAsNull]true|Values: 14:01:19.210 (219315186)|WF_CRITERIA_END|true 14:01:19.210 (220744054)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|DOA Case Former Owner Email|01Q57000000szCP|ON_ALL_CHANGES|0 14:01:19.210 (221285644)|WF_FORMULA|Formula:ENCODED:[treatNullAsNull]AND( OR( TEXT({!ID:00N570000067X8Y}) = "Advanced Warning", TEXT({!ID:00N570000067X8Y}) = "DOA" ), ISCHANGED({!ID:00N57000006Yar2}) )|Values:Type_of_report__c=e-Tech, User_Old_Owner__c=null 14:01:19.210 (221300290)|WF_CRITERIA_END|false 14:01:19.210 (221321455)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|PSE Case Very High Priority Assignment|01Q57000000llDU|ON_CREATE_OR_TRIGGERING_UPDATE|0 14:01:19.210 (248890745)|WF_RULE_FILTER|[Case : Answer Priority greater or equal 60.0] AND [Case : Type of report equals e-Tech] 14:01:19.210 (249082462)|WF_RULE_EVAL_VALUE|19 14:01:19.210 (249092317)|WF_CRITERIA_END|false 14:01:19.210 (249116489)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|AW/DOA New Owner Email|01Q57000000llQA|ON_ALL_CHANGES|0 14:01:19.210 (249541866)|WF_FORMULA|Formula:ENCODED:[treatNullAsNull]AND( OR( TEXT({!ID:00N570000067X8Y}) = "Advanced Warning", TEXT({!ID:00N570000067X8Y}) = "DOA" ), ISCHANGED({!ID:Owner}) )|Values:Type_of_report__c=e-Tech, OwnerId=00G2p000009OPVs 14:01:19.210 (249555305)|WF_CRITERIA_END|false 14:01:19.210 (249573804)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|PSE Case Medium Priority Assignment|01Q57000000llDT|ON_CREATE_OR_TRIGGERING_UPDATE|0 14:01:19.210 (249858861)|WF_RULE_FILTER|[Case : Answer Priority greater or equal 20.0] AND [Case : Answer Priority less than 40.0] AND [Case : Type of report equals e-Tech] 14:01:19.210 (249984329)|WF_RULE_EVAL_VALUE|19 14:01:19.210 (249990478)|WF_CRITERIA_END|false 14:01:19.210 (250004264)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|AW/DOA Case Modification|01Q57000000szkv|ON_ALL_CHANGES|0 14:01:19.210 (255238685)|WF_FORMULA|Formula:ENCODED:[treatNullAsNull]AND( OR( Text({!ID:00N570000067X8Y}) = "DOA", Text({!ID:00N570000067X8Y}) = "Advanced Warning" ), ISCHANGED({!ID:LastModifiedDate}), NOT(ISCHANGED({!ID:Owner})), {!ID:Owner:User.Id} != {!ID:$User.Id}, {!ID:CreatedBy} != {!ID:$User.Id}, NOT(ISCHANGED({!ID:00N57000006FOOO})), NOT(ISCHANGED({!ID:00N57000006FOOd})), NOT(ISCHANGED({!ID:00N57000006FOOY} )), NOT(ISCHANGED({!ID:00N57000006RY6d})), NOT(ISCHANGED({!ID:00N570000064TkM})), {!ID:Owner} != "00G57000007e3dW" )|Values:Type_of_report__c=e-Tech, AW_Potential_Product_Safety__c=0, LastModifiedDate=2020-04-04 12:01:19, OwnerId=00G2p000009OPVs, CreatedById=0053O000000PVVH, Owner:User.Id=null, AW_Potential_Product_Safety_Helper__c=0, $User.Id=0053O000000PVVH, AW_Proven_Product_Safety__c=0, AW_No_Product_Safety__c=0, Attachment_Added__c=1 14:01:19.210 (255263462)|WF_CRITERIA_END|false 14:01:19.210 (255291905)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|PSE Case Low Priority Assignment|01Q57000000llDS|ON_CREATE_OR_TRIGGERING_UPDATE|0 14:01:19.210 (255594530)|WF_RULE_NOT_EVALUATED 14:01:19.210 (255615520)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|Create_Knowledge_Article_when_Case_is_Validated3013O000000D4m3|01Q3O0000008wgV|ON_ALL_CHANGES|0 14:01:19.210 (255718306)|WF_FORMULA|Formula:ENCODED:[treatNullAsNull]true|Values: 14:01:19.210 (255726008)|WF_CRITERIA_END|true 14:01:19.210 (255747056)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|Edit AW Change Layout|01Q57000000szkw|ON_CREATE_ONLY|0 14:01:19.210 (255757276)|WF_RULE_NOT_EVALUATED 14:01:19.210 (255763713)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|PSE Case High Priority Assignment|01Q57000000llDR|ON_CREATE_OR_TRIGGERING_UPDATE|0 14:01:19.210 (255942093)|WF_RULE_FILTER|[Case : Answer Priority greater or equal 40.0] AND [Case : Answer Priority less than 60.0] AND [Case : Type of report equals e-Tech] 14:01:19.210 (256060642)|WF_RULE_EVAL_VALUE|19 14:01:19.210 (256067795)|WF_CRITERIA_END|false 14:01:19.210 (256079667)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|PSE Case information requested|01Q57000000llDX|ON_CREATE_OR_TRIGGERING_UPDATE|0 14:01:19.210 (256157581)|WF_RULE_FILTER|[Case : Type of report equals e-Tech] AND [Case : Status equals Info requested] 14:01:19.210 (256170944)|WF_RULE_EVAL_VALUE|5 14:01:19.210 (256182382)|WF_RULE_EVAL_VALUE|Validated 14:01:19.210 (256186928)|WF_CRITERIA_END|false 14:01:19.210 (256195084)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|PSE Resolution Time|01Q2p000000UtL4|ON_ALL_CHANGES|0 14:01:19.210 (256492382)|WF_FORMULA|Formula:ENCODED:[treatNullAsNull]AND( ISCHANGED({!ID:Status}), TEXT({!ID:Status}) = "Solution Provided")|Values:Status=Validated 14:01:19.210 (256504097)|WF_CRITERIA_END|false 14:01:19.210 (256519012)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|PSE Case automatic feedback|01Q57000000llDW|ON_CREATE_OR_TRIGGERING_UPDATE|0 14:01:19.210 (256609730)|WF_RULE_FILTER|[Case : Type of report equals e-Tech] AND [Case : Status equals Solution provided] 14:01:19.210 (256623476)|WF_RULE_EVAL_VALUE|5 14:01:19.210 (256633503)|WF_RULE_EVAL_VALUE|Validated 14:01:19.210 (256638285)|WF_CRITERIA_END|false 14:01:19.210 (256646652)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|PSE Case Very Low Priority Assignment|01Q57000000llDV|ON_CREATE_OR_TRIGGERING_UPDATE|0 14:01:19.210 (256785978)|WF_RULE_FILTER|[Case : Answer Priority less than 10.0] AND [Case : Type of report equals e-Tech] 14:01:19.210 (256896104)|WF_RULE_EVAL_VALUE|19 14:01:19.210 (256901505)|WF_CRITERIA_END|false 14:01:19.210 (256912362)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|Product Safety AW Checkboxes|01Q57000000Me4g|ON_ALL_CHANGES|0 14:01:19.210 (257374083)|WF_FORMULA|Formula:ENCODED:[treatNullAsNull]AND( {!ID:LastModifiedBy} = '00557000007LuuC', {!ID:00N57000006FOOO} == True, {!ID:00N57000006FOOY} == False, OR( {!ID:LastModifiedBy} = '00557000007LuuC', NOT(ISCHANGED({!ID:00N57000006FOOO})), {!ID:00N57000006FOOd} == True ), OR( {!ID:LastModifiedBy} = '00557000007LuuC', {!ID:00N57000006FOOO} == True, {!ID:00N57000006FOOd} == True ) )|Values:AW_Potential_Product_Safety__c=0, LastModifiedById=0053O000000PVVH, AW_Potential_Product_Safety_Helper__c=0, AW_Proven_Product_Safety__c=0 14:01:19.210 (257391967)|WF_CRITERIA_END|false 14:01:19.210 (257411017)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|Potential Product Safety Checkbox|01Q57000000Me4b|ON_CREATE_OR_TRIGGERING_UPDATE|0 14:01:19.210 (257571219)|WF_RULE_FILTER|[Case : Last Modified By equals Nathalie Fontaine] AND [Case : Potential Product Safety equals true] AND [Case : Potential Product Safety Helper equals false] 14:01:19.210 (257598588)|WF_RULE_EVAL_VALUE|0053O000000PVVH 14:01:19.210 (257604953)|WF_CRITERIA_END|false 14:01:19.210 (257614945)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|AW/DOA Attachment Alert|01Q57000000ll5W|ON_CREATE_OR_TRIGGERING_UPDATE|0 14:01:19.210 (257704885)|WF_RULE_FILTER|[Case : Attachment Added equals false] AND ([Case : Case Record Type equals Edit for DOA Report] OR [Case : Case Record Type equals Edit for AW Report] OR [Case : Case Record Type equals Edit for PSE Case Report]) 14:01:19.210 (257718680)|WF_RULE_EVAL_VALUE|true 14:01:19.210 (257723510)|WF_CRITERIA_END|false 14:01:19.210 (257731351)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|PSE Status Change|01Q57000000JUm4|ON_CREATE_OR_TRIGGERING_UPDATE|0 14:01:19.210 (257827596)|WF_RULE_FILTER|[Case : Case Record Type equals Edit for PSE Case Report] AND [Case : Status equals New] AND [Case : FirstEditPSE equals false] AND [Case : Case Result not equal to ] 14:01:19.210 (257849270)|WF_RULE_EVAL_VALUE|01257000000BgEG 14:01:19.210 (257859773)|WF_RULE_EVAL_VALUE|Validated 14:01:19.210 (257864200)|WF_CRITERIA_END|false 14:01:19.210 (257872261)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|CaseAcknowledgeWebNewUser|01QD0000000lMPE|ON_CREATE_ONLY|0 14:01:19.210 (257881472)|WF_RULE_NOT_EVALUATED 14:01:19.210 (257887383)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|CaseClosed|01QD0000000lMPF|ON_CREATE_OR_TRIGGERING_UPDATE|0 14:01:19.210 (257925769)|WF_RULE_FILTER|[Case : Status equals Closed] AND [Case : Case Origin not equal to Web] 14:01:19.210 (257935483)|WF_RULE_EVAL_VALUE|Validated 14:01:19.210 (257939730)|WF_CRITERIA_END|false 14:01:19.210 (257947340)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|AW/DOA Lists|01Q57000000llPW|ON_ALL_CHANGES|0 14:01:19.210 (257968821)|WF_RULE_FILTER|[Case : Type of report equals Advanced Warning, DOA] 14:01:19.210 (257983050)|WF_RULE_EVAL_VALUE|5 14:01:19.210 (257987468)|WF_CRITERIA_END|false 14:01:19.210 (257994971)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|CaseAcknowledge Spanish|01QD0000000lMPC|ON_CREATE_ONLY|0 14:01:19.210 (258003899)|WF_RULE_NOT_EVALUATED 14:01:19.210 (258010099)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|CaseAcknowledgeWeb|01QD0000000lMPD|ON_CREATE_ONLY|0 14:01:19.210 (258018569)|WF_RULE_NOT_EVALUATED 14:01:19.210 (258023834)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|e-Tech Case Result not null|01Q2p000000Uqqz|ON_ALL_CHANGES|0 14:01:19.210 (258623870)|WF_FORMULA|Formula:ENCODED:[treatNullAsNull]ISCHANGED({!ID:00N570000064UNV}) && LEN({!ID:00N570000064UNV}) <> 0 && TEXT({!ID:00N570000067X8Y}) = 'e-Tech' && TEXT({!ID:Status}) <> 'Closed' && TEXT({!ID:Status}) <> 'Validated' && TEXT({!ID:Status}) <> 'Rejected'|Values:Type_of_report__c=e-Tech, Status=Validated, PSE_Case_Result__c=This is a sample result for the case to create Article. 14:01:19.210 (258638361)|WF_CRITERIA_END|false 14:01:19.210 (258655860)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|Edit PSE Change Layout|01Q57000000llDQ|ON_ALL_CHANGES|0 14:01:19.210 (258694113)|WF_RULE_FILTER|[Case : Type of report equals e-Tech] 14:01:19.210 (258713410)|WF_RULE_EVAL_VALUE|5 14:01:19.210 (258718831)|WF_CRITERIA_END|true 14:01:19.210 (258743224)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|e-Tech Advanced Warning|01Q2p000000Uqqy|ON_CREATE_OR_TRIGGERING_UPDATE|0 14:01:19.210 (258815908)|WF_RULE_FILTER|[Case : Case Record Type equals Edit for PSE Case Report] AND [Case : Advanced Warning equals true] 14:01:19.210 (258836261)|WF_RULE_EVAL_VALUE|01257000000BgEG 14:01:19.210 (258841893)|WF_RULE_EVAL_VALUE|false 14:01:19.210 (258846211)|WF_CRITERIA_END|false 14:01:19.210 (258853821)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|Spare Parts change Status|01Q57000000MdFE|ON_CREATE_OR_TRIGGERING_UPDATE|0 14:01:19.210 (258891790)|WF_RULE_FILTER|[Case : Case Record Type equals Case for Parts Deliveries Claim] AND [Case : Status equals CTE CRC Action] 14:01:19.210 (258899525)|WF_RULE_EVAL_VALUE|01257000000BgEG 14:01:19.210 (258904415)|WF_CRITERIA_END|false 14:01:19.210 (258911543)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|CaseClosedWeb|01QD0000000lMPG|ON_CREATE_OR_TRIGGERING_UPDATE|0 14:01:19.210 (258958534)|WF_RULE_FILTER|[Case : Status equals Closed] AND [Case : Case Origin equals Web] AND [Case : Type of web to case not equal to New user form] 14:01:19.210 (258969087)|WF_RULE_EVAL_VALUE|Validated 14:01:19.210 (258973481)|WF_CRITERIA_END|false 14:01:19.210 (258980995)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|Edit DOA Change Layout|01Q57000000szZ9|ON_CREATE_ONLY|0 14:01:19.210 (258990210)|WF_RULE_NOT_EVALUATED 14:01:19.210 (258995785)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|CaseClosedWebNewUser|01QD0000000lMPH|ON_CREATE_OR_TRIGGERING_UPDATE|0 14:01:19.210 (259024103)|WF_RULE_FILTER|[Case : Case Reason equals Contact created, user may self-register] 14:01:19.210 (259030563)|WF_RULE_EVAL_VALUE| 14:01:19.210 (259033604)|WF_CRITERIA_END|false 14:01:19.210 (259040688)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|AW/DOA Case Modification Claus' queue|01Q57000000YADC|ON_ALL_CHANGES|0 14:01:19.210 (259851617)|WF_FORMULA|Formula:ENCODED:[treatNullAsNull]AND( OR( Text({!ID:00N570000067X8Y}) = "DOA", Text({!ID:00N570000067X8Y}) = "Advanced Warning" ), ISCHANGED({!ID:LastModifiedDate}), NOT(ISCHANGED({!ID:Owner})), NOT(ISCHANGED({!ID:00N57000006FOOO})), NOT(ISCHANGED({!ID:00N57000006FOOd})), NOT(ISCHANGED({!ID:00N57000006RY6d})), NOT(ISCHANGED({!ID:00N570000064TkM})), OR(Text({!ID:00ND0000005alv8} ) = "BAHRAIN", Text({!ID:00ND0000005alv8} ) = "EGYPT", Text({!ID:00ND0000005alv8} ) = "JORDANIA", Text({!ID:00ND0000005alv8} ) = "KUWAIT", Text({!ID:00ND0000005alv8} ) = "LEBANON", Text({!ID:00ND0000005alv8} ) = "OMAN", Text({!ID:00ND0000005alv8} ) = "PAKISTAN", Text({!ID:00ND0000005alv8} ) = "QATAR", Text({!ID:00ND0000005alv8} ) = "SAUDI ARABIA", Text({!ID:00ND0000005alv8} ) = "UNITED ARAB EMIRATES") )|Values:Type_of_report__c=e-Tech, AW_Potential_Product_Safety__c=0, LastModifiedDate=2020-04-04 12:01:19, OwnerId=00G2p000009OPVs, Contact_Country__c=FRANCE, AW_Proven_Product_Safety__c=0, AW_No_Product_Safety__c=0, Attachment_Added__c=1 14:01:19.210 (259876110)|WF_CRITERIA_END|false 14:01:19.210 (259893965)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|AW/DOA Case Modification Steve's queue|01Q57000000YADH|ON_ALL_CHANGES|0 14:01:19.210 (260502968)|WF_FORMULA|Formula:ENCODED:[treatNullAsNull]AND( OR( Text({!ID:00N570000067X8Y}) = "DOA", Text({!ID:00N570000067X8Y}) = "Advanced Warning" ), ISCHANGED({!ID:LastModifiedDate}), NOT(ISCHANGED({!ID:Owner})), OR( {!ID:Owner} != {!ID:$User.Id}, {!ID:CreatedBy} != {!ID:$User.Id} ), NOT(ISCHANGED({!ID:00N57000006FOOO})), NOT(ISCHANGED({!ID:00N57000006FOOd})), NOT(ISCHANGED({!ID:00N57000006RY6d})), {!ID:CreatedBy} = '005D0000003wrS9' )|Values:Type_of_report__c=e-Tech, AW_Potential_Product_Safety__c=0, LastModifiedDate=2020-04-04 12:01:19, OwnerId=00G2p000009OPVs, CreatedById=0053O000000PVVH, $User.Id=0053O000000PVVH, AW_Proven_Product_Safety__c=0, AW_No_Product_Safety__c=0 14:01:19.210 (260520831)|WF_CRITERIA_END|false 14:01:19.210 (260538780)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|CaseAcknowledge|01QD0000000lMPB|ON_CREATE_ONLY|0 14:01:19.210 (260549665)|WF_RULE_NOT_EVALUATED 14:01:19.210 (260555641)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|PSE Case Email Modification|01Q57000000llWr|ON_ALL_CHANGES|0 14:01:19.210 (261120544)|WF_FORMULA|Formula:ENCODED:[treatNullAsNull]AND( Text({!ID:00N570000067X8Y}) = "e-Tech", ISCHANGED({!ID:LastModifiedDate}), NOT(ISCHANGED({!ID:Owner})), OR( {!ID:Owner} != {!ID:$User.Id}, {!ID:CreatedBy} != {!ID:$User.Id} ), NOT(ISCHANGED({!ID:00N570000064TkM})) )|Values:Type_of_report__c=e-Tech, LastModifiedDate=2020-04-04 12:01:19, OwnerId=00G2p000009OPVs, CreatedById=0053O000000PVVH, $User.Id=0053O000000PVVH, Attachment_Added__c=1 14:01:19.210 (261135653)|WF_CRITERIA_END|true 14:01:19.210 (261196905)|WF_SPOOL_ACTION_BEGIN|Workflow 14:01:19.210 (261410427)|WF_RULE_INVOCATION|[Case: 00011842 5003O000002XusG] 14:01:19.210 (261451267)|WF_EMAIL_ALERT|Id=01W570000004yBX|CurrentRule:PSE Case Email Modification (Id=01Q57000000llWr) 14:01:19.210 (366230891)|WF_EMAIL_SENT|Template:00X2p000001YXVF|Recipients:samuel.robert@lntinfotech.com jan.debeer@carrier.utc.com.invalid |CcEmails: 14:01:19.210 (366350974)|WF_ACTION| Field Update: 1; Email Alert: 1; Flow Trigger: 2; 14:01:19.210 (366357392)|WF_RULE_EVAL_END 14:01:19.210 (366371073)|WF_RULE_EVAL_BEGIN|Escalation 14:01:19.210 (366456673)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|CaseEscalationRule|01Q57000000szCR 14:01:19.210 (366470810)|WF_RULE_ENTRY_ORDER|1 14:01:19.210 (366485449)|WF_RULE_NOT_EVALUATED 14:01:19.210 (366491728)|WF_CRITERIA_BEGIN|[Case: 00011842 5003O000002XusG]|CaseEscalationRule|01Q57000000szCR 14:01:19.210 (366498542)|WF_RULE_ENTRY_ORDER|2 14:01:19.210 (366502890)|WF_RULE_NOT_EVALUATED 14:01:19.210 (366510321)|WF_SPOOL_ACTION_BEGIN|Escalation 14:01:19.210 (368461572)|WF_ACTION|. 14:01:19.210 (368472275)|WF_RULE_EVAL_END 14:01:19.371 (371449030)|FLOW_CREATE_INTERVIEW_BEGIN|00D3O0000008kSu|3003O000000CiRq|3013O000000D4m3 14:01:19.371 (374780785)|FLOW_CREATE_INTERVIEW_END|8140845de34729e99f5b38742b6f17144f81391-554c|Create Knowledge Article when Case is Validated 14:01:19.210 (374857541)|WF_FLOW_ACTION_BEGIN|09L3O000000Ci9g 14:01:19.378 (378266251)|FLOW_START_INTERVIEWS_BEGIN|1 14:01:19.378 (378323026)|FLOW_START_INTERVIEW_BEGIN|8140845de34729e99f5b38742b6f17144f81391-554c|Create Knowledge Article when Case is Validated 14:01:19.378 (434574516)|FLOW_START_INTERVIEW_END|8140845de34729e99f5b38742b6f17144f81391-554c|Create Knowledge Article when Case is Validated 14:01:19.378 (434626576)|FLOW_START_INTERVIEWS_END|1 14:01:19.378 (434733217)|FLOW_INTERVIEW_FINISHED|8140845de34729e99f5b38742b6f17144f81391-554c|Create Knowledge Article when Case is Validated 14:01:19.210 (437939129)|WF_FLOW_ACTION_END|09L3O000000Ci9g 14:01:19.439 (439238489)|FLOW_CREATE_INTERVIEW_BEGIN|00D3O0000008kSu|300570000008Yke|30157000000LTFI 14:01:19.439 (442297082)|FLOW_CREATE_INTERVIEW_END|8141845de34729e99f5b38742b6f17144f81391-554b|Spare Parts Status Update 14:01:19.210 (442369658)|WF_FLOW_ACTION_BEGIN|09L57000000L4Cx 14:01:19.443 (443102658)|FLOW_START_INTERVIEWS_BEGIN|1 14:01:19.443 (443140720)|FLOW_START_INTERVIEW_BEGIN|8141845de34729e99f5b38742b6f17144f81391-554b|Spare Parts Status Update 14:01:19.443 (450158546)|FLOW_START_INTERVIEW_END|8141845de34729e99f5b38742b6f17144f81391-554b|Spare Parts Status Update 14:01:19.443 (450180372)|FLOW_START_INTERVIEWS_END|1 14:01:19.443 (450249287)|FLOW_INTERVIEW_FINISHED|8141845de34729e99f5b38742b6f17144f81391-554b|Spare Parts Status Update 14:01:19.210 (451407542)|WF_FLOW_ACTION_END|09L57000000L4Cx 14:01:19.210 (451496911)|WF_TIME_TRIGGERS_BEGIN 14:01:19.210 (453296386)|WF_ACTIONS_END| Field Update: 1; Email Alert: 1; Flow Trigger: 2;