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Vinothini Rajan Direct to agent Language setting doesn't work
Hi All,
I'm looking for a help. I implemented Direct to Agent in our Sandbox with chat button language as "Dutch".
When the assigned agent is offline and when other agent in the button is online the chat window is in Dutch as expected.
But when the assigned agent is online, the chat window language is not set. It appears in default language English.
In the URL of the chat window Language Param is empty on debugging,
https://sample.salesforceliveagent.com/content/s/chat?language=&org_id=00D3N000000xxxx&deployment_id=5723N000000xxxx&sid=a1532e1a-947d-4c82-a587-a5f40bf98eb2#deployment_id=5723N000000xxx&org_id=00D3N000000xxxx&button_id=5733N000000xxxk&session_id=a1532e1a-947d-4c82-a587-a5f40bf98eb2
Did anyone else have the same issue. Is there any solution?
I'm looking for a help. I implemented Direct to Agent in our Sandbox with chat button language as "Dutch".
When the assigned agent is offline and when other agent in the button is online the chat window is in Dutch as expected.
But when the assigned agent is online, the chat window language is not set. It appears in default language English.
In the URL of the chat window Language Param is empty on debugging,
https://sample.salesforceliveagent.com/content/s/chat?language=&org_id=00D3N000000xxxx&deployment_id=5723N000000xxxx&sid=a1532e1a-947d-4c82-a587-a5f40bf98eb2#deployment_id=5723N000000xxx&org_id=00D3N000000xxxx&button_id=5733N000000xxxk&session_id=a1532e1a-947d-4c82-a587-a5f40bf98eb2
Did anyone else have the same issue. Is there any solution?
Your requirement is still in Idea face,
https://success.salesforce.com/ideaView?id=0873A000000cM1iQAE
But I found a similar query you can go through it,
https://salesforce.stackexchange.com/questions/36459/setting-language-or-live-agent-custom-chat
I hope you find the above solution helpful. If it does, please mark as Best Answer to help others too.
Thanks.