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navya m 23navya m 23 

Error while i try to download an app exchange product to developer sandbox.

"We can’t log you in because of an authentication error. For help, contact your Salesforce administrator."
is the error i get when i try to install orgchartplus app exchange product to a developer sandbox. I have cloned system Admin profile and Download AppExchange Packages permission for my profile.
Steps i followed.
Visit App Manager--> Orgchartplus app->Get it --> tried both custom domain and test.salesforce.com--> developer sandbox username and password--> and allowed appexchange api to access the content->> the getting this error.
Can someone please help on this.
AbhishekAbhishek (Salesforce Developers) 
Hi Navya,

Could you log in to the URL below with your Salesforce Credentials, search for the app and try and install it.


If you still face the issue you log a case with the salesforce team they will further troubleshoot the issue and assist you.

I hope you find the above solution helpful. If it does, please mark as Best Answer to help others too.