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Ryan McNeely Case Status inline edit
I realize the documentation says Case Status is not inline editable (i.e. in List View). https://help.salesforce.com/articleView?id=customviews_edit_inline_listview_lex_considerations.htm&type=5
However, somehow, about 8 months ago, I was, in fact, able to make Case Status inline editable!!! Here's my proof:
This is in an old Sandbox which we successfully pushed to Prod back then. They were using Status inline edit often on Prod until recently.
I can't figure out how to bring back this feature to the newer Sandbox and to Prod. In the newer Sandbox, I checked FLS, it's viewable and editable. The List View is set to a single Case Record Type.
What could they have added to the newer Sandbox which would kill this inline edit feature?
Why does the documentation contradict what I was able to do?
I might think it's a difference in Salesforce versions, but I see references to documentation in 2012 that said Case Status is not inline editable.
However, somehow, about 8 months ago, I was, in fact, able to make Case Status inline editable!!! Here's my proof:
This is in an old Sandbox which we successfully pushed to Prod back then. They were using Status inline edit often on Prod until recently.
I can't figure out how to bring back this feature to the newer Sandbox and to Prod. In the newer Sandbox, I checked FLS, it's viewable and editable. The List View is set to a single Case Record Type.
What could they have added to the newer Sandbox which would kill this inline edit feature?
Why does the documentation contradict what I was able to do?
I might think it's a difference in Salesforce versions, but I see references to documentation in 2012 that said Case Status is not inline editable.
You can log a case with the Salesforce team and provide the above details.
They will investigate in your org and provide you the exact answer.