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Ken Koellner @ EngagewareKen Koellner @ Engageware 

Data Protection Contant Point Email and Phone, do they do anything?

Data Protection and Privacy, Contact Point Email, does it do anything beside simply let you record information?


To learn the Contact Point feature, I turned on Data Protection and Privacy, added the Individual field to a Contact page layout, created a few Individuals off of Contacts, and added a few Contact Point Email and Contact Point Phone records.

Does this feature do anything beyond that?  For all SF features like Email off a record, does it still just use the regular Email field on Contact and Lead?


So far, all I can tell is that it let's you store that information, and of course the other values like the consent records.  I do so any place where SF uses those records.  Am I missing something or is that all there is?
ShirishaShirisha (Salesforce Developers) 
Hi Ken,

Greetings!

Yes,it will use the regular email address on the Objects and please find more details on the release notes below:

https://releasenotes.docs.salesforce.com/en-us/spring20/release-notes/rn_security_contact_points_and_consent.htm

Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future.

Warm Regards,
Shirisha Pathuri
Ken Koellner @ EngagewareKen Koellner @ Engageware
That exact document is basically where I started. It just says the information can be stored in the records. Reason I asked the question was in case there’s some place else where it says where that information is used that I haven’t located yet. -Ken
ShirishaShirisha (Salesforce Developers) 
Hi Ken,

Thank you for reaching out again.

The consent data can be stored in difference Objects which are as below:

Contact Point Email and Contact Point Phone Records

Those Object details are provided in the below documentation:

https://help.salesforce.com/articleView?id=contact_point_email_phone_fields.htm&type=5

Also,here are the consent Objects:

https://help.salesforce.com/articleView?id=consent_mgmt_fields.htm&type=5

Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future.

Warm Regards,
Shirisha Pathuri