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Shruthi Ravi 8Shruthi Ravi 8 

lead page should pop up when acceptng a chat.

I have turned on pre chat form settings and selected the lead field. I Ccan see the field values in the details page before accepting the chat.

But when I accept the chat, lead reacord page is not poping up. Im not sure why it is'nt working

Im I missing soething here?
Naveen KNNaveen KN
Are you saying about the preview customer information before accepting the chat?

If that is the case, as per my knowledge it should go to the chatting wizard or chat screen. 

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Naveen K N