function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Kancharla ChakravarthyKancharla Chakravarthy 

Set emergency hours for future dates in FSL service territoty

I have operating hours/time slots for one service territory as below  

Monday        9:00 AM    7:00 PM    Normal 11-05-2020
Tuesday        9:00 AM    7:00 PM    Normal 12-05-2020
Wednesday    9:00 AM    7:00 PM    Normal 13-05-2020
Thursday    9:00 AM    7:00 PM    Normal 14-05-2020
Friday        9:00 AM    7:00 PM    Normal 15-05-2020
Saturday    9:00 AM    7:00 PM    Normal 16-05-2020
Sunday        9:00 AM    7:00 PM    Normal 17-05-2020


I can see the same time slots while booking service appointment for next 15 days from today

But I want to show this week Wednesday (13-05-2020) and Thursday (14-05-2020) time slots as Emergency hours and upcoming Wednesday and Thursday as normal hours.
Is it possible through configuration or code?

Monday        9:00 AM    7:00 PM    Normal 11-05-2020
Tuesday        9:00 AM    7:00 PM    Normal 12-05-2020
Wednesday  11:00 AM 4:00 PM    Emergency 13-05-2020
Thursday   11:00 AM 4:00 PM Emergency 14-05-2020
Friday        9:00 AM    7:00 PM    Normal 15-05-2020
Saturday    9:00 AM    7:00 PM    Normal 16-05-2020
Sunday        9:00 AM    7:00 PM    Normal 17-05-2020
Monday        9:00 AM    7:00 PM    Normal 18-05-2020
Tuesday        9:00 AM    7:00 PM    Normal 19-05-2020
Wednesday    9:00 AM    7:00 PM    Normal 20-05-2020
Thursday    9:00 AM    7:00 PM    Normal 21-05-2020
Friday        9:00 AM    7:00 PM    Normal 22-05-2020
Saturday    9:00 AM    7:00 PM    Normal 23-05-2020
Sunday        9:00 AM    7:00 PM    Normal 24-05-2020
Willie LogueWillie Logue
See here: https://help.salesforce.com/articleView?id=fs_limits.htm&type=5 (https://help.salesforce.com/articleView?id=fs_limits.htm&type=5)

https://www.mybpcreditcard.us/
SSP AdminSSP Admin
Hello Chakravarthy

It looks like our team of experts can help you resolve this ticket. We have Salesforce global help-desk support and you can log a case and our Customer Success Agents will help you solve this issue. You can also speak to them on live chat. Click on the below link to contact our help-desk. Trust me it is a support service that we are offering for free!

https://jbshelpdesk.secure.force.com

Thanks,
Jarvis SFDC team