function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Hermann Oure 6Hermann Oure 6 

Update Knowledge Category upon Article creation

Hello,

I would like to automatically update categories when creating an Article.
When creating a Known Error article. 
User-added imageI would like the catgories to be automatically updated to known error categories.
User-added image
At the moment, I have to do it manually.
User-added imageAnyone has an Idea on how I could go about automating the process?
Thanks,
Hermann
VinayVinay (Salesforce Developers) 
Hi Hermann,

Review below link which can help you.

https://salesforce.stackexchange.com/questions/137307/how-to-assign-data-categories-to-articles-using-apex-controller
https://help.salesforce.com/articleView?id=000314981&language=en_US&type=1&mode=1

Hope above information was helpful.

Please mark as Best Answer so that it can help others in the future.

Thanks,
Vinay Kumar
SSP AdminSSP Admin
Hello Hermann Oure

It looks like our team of experts can help you resolve this ticket. We have Salesforce global help-desk support and you can log a case and our Customer Success Agents will help you solve this issue. You can also speak to them on live chat. Click on the below link to contact our help-desk. Trust me it is a support service that we are offering for free!

https://jbshelpdesk.secure.force.com

Thanks,
Jarvis SFDC team
SSP AdminSSP Admin
Hello Hermann Oure,


It looks like our team of experts can help you resolve this ticket. We have Salesforce global help-desk support and you can log a case and our Customer Success Agents will help you solve this issue. You can also speak to them on live chat. Click on the below link to contact our help-desk. Trust me it is a support service that we are offering for free!

https://jbshelpdesk.secure.force.com

Thanks,
Jarvis SFDC team
Theresa ForetTheresa Foret
The Article Owner field determines who receives email notifications when the article reaches its Valid To review date. It is also used as a point of reference for who to contact regarding questions about the article WalmartOne (https://www.walmartone.vip/). If not Article Owner is designated, the Knowledge Base Manager(s) will receive notifications about the article.