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GAURAV SETH
Allow Task(s) to be assigned to a Queue
Spring 2020 release notes says that we can assign Tasks to queue.
I am able to assign task to any queue from task screen but it doesn't our problem of assigning task to queue using trigger or from process builder.
We have a requirement to create a new task and assigned to queue whenever any new case is created ?How can I achieve that?
Thanks,
Gaurav Seth
I am able to assign task to any queue from task screen but it doesn't our problem of assigning task to queue using trigger or from process builder.
We have a requirement to create a new task and assigned to queue whenever any new case is created ?How can I achieve that?
Thanks,
Gaurav Seth
You can try something as below : (I'm doing with Opportunity)
trigger trigOpp on Opportunity (after insert, after update){
Set<Id> changeOppId = new Set<Id>();
List<Task> taskList = new List<Task>();
Group g = [Select Id from Group where Type = 'Queue' AND NAME = 'Test' LIMIT 1];
ID qId = g.Id;
for(Opportunity opp : Trigger.new){
Task newTask = new Task();
newTask.whatId = opp.Id;
newTask.subject = 'Task'+opp.Name;
newTask.ownerId = qId;
taskList.add(newTask);
}
insert taskList;
}
Share your thoughts!
Thanks,
Sucharita
Hi GAURAV SETH,
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