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Fintan Murphy lightning flow posts case comment but doesn't trigger notification
Within one of our communities we have a lightning flow that posts a case comment. It posts the comment correctly but does not trigger the notification email to the case owner.
If a user posts the case comment via the related list the email notification is sent no problem. However for our use case we can not allow community users to see the case comments as several community users may be working on the same case.
Does anyone know what the issue is?
If a user posts the case comment via the related list the email notification is sent no problem. However for our use case we can not allow community users to see the case comments as several community users may be working on the same case.
Does anyone know what the issue is?
Can you check if 'Notify Case Owner of New Case Comments'' is enabled?
Navigate:
Quick Find --->Cases--->Support Settings--> 'Notify Case Owner of New Case Comments'
Hope above information was helpful.
Please mark as Best Answer so that it can help others in the future.
Thanks,
Vinay Kumar
That setting is enabled and working as expected for case comments posted via the case comments related list. However these emails are not triggered by our lightning flow.
Best,
Fintan.